Troubleshooting gateway errors can be a difficult and time consuming process, especially when incorrect or incomplete data is submitted. This post outlines the steps one should take to troubleshoot the 'This Transaction Cannot Be Accepted' gateway error.
Step-by-Step Solution
Ensure that all payment information is complete and accurate, such as credit card number, expiration date, CVV/CVC number, and billing address.
Check with the payment gateway to make sure the allotted daily transaction limit has not been exceeded.
Review the payment gateway's debug logs for additional information about the error. Additionally, both the merchant and payment gateway should be notified of any unusual activity that may be associated with the transaction.
Explore other data points, such as the customer's email address, to make sure that there aren't any typos or mismatches with the payment gateway.
Ensure that the payment gateway is properly configured for the merchant and that all required parameters are being sent in the request.
If the customer has a subscription and is trying to modify the payment method, make sure the new payment method is valid and supported by the merchant's payment gateway.
Contact the payment gateway to verify that the merchant account is active.
If the merchant is making the payment request through a proxy or third-party service, double-check that all parameters are correctly sent.
FAQ
Q. What happens if all the payment information is correct but the customer still gets the 'This Transaction Cannot Be Accepted' error?
A. If all the payment information is correct but the customer still gets the 'This Transaction Cannot Be Accepted' error, it could be due to exceeding the allotted daily transaction limit, incorrect configurations, typos, mismatches, or unusual activity associated with the transaction. The merchant and payment gateway should be notified about any unusual activity that may be associated with the transaction.
Q. What should I do if the customer has a subscription and is trying to modify the payment method?
A. If the customer has a subscription and is trying to modify the payment method, make sure the new payment method is valid and supported by the merchant's payment gateway before attempting to process the transaction.