Solving "There Was a Problem Reading This Document 16" Error


If you’re trying to open a PDF file in Adobe Acrobat and get the error message "There was a problem reading this document 16," you’re not alone. This error can be one of the most frustrating when it comes to trying to open attachments or PDFs. This document has been created to provide you with an easy to follow tutorial on how to troubleshoot and fix this issue.

Troubleshooting Steps

Update Adobe Acrobat: The first step in solving this issue is to ensure that the Adobe Acrobat program you’re using is up to date. If it isn’t, download the latest version and give it a try.

Enable JavaScript: This issue is usually caused by a disabled JavaScript in Adobe Acrobat. To enable it, open the Edit > Preferences menu, select the JavaScript tab, and click the Enable Acrobat JavaScript option.

Repair Adobe Acrobat: If the previous steps don’t help, try repairing Adobe Acrobat. Doing this can often help fix the issue.

  1. Reinstall Adobe Acrobat: If all else fails, you can try re-installing Adobe Acrobat on your computer. This can often help fix the issue, and it’s worth a try.


How can I make sure my Adobe Acrobat is up to date?

You can check the version of Adobe Acrobat you are running by opening the Help > About Acrobat menu. If you see a newer version of Adobe Acrobat available, you can download it from Adobe’s website.

What should I do if I don't have JavaScript enabled in Adobe Acrobat?

You can enable JavaScript in Adobe Acrobat by opening the Edit > Preferences menu, selecting the JavaScript tab, and clicking the Enable Acrobat JavaScript option.

How do I repair Adobe Acrobat?

You can repair Adobe Acrobat by opening the Help > Repair Acrobat Installation menu.

How do I reinstall Adobe Acrobat?

You can reinstall Adobe Acrobat by downloading the latest version from Adobe’s website and following the installation instructions.

Where can I find more help with Adobe Acrobat and PDFs?

For more help and guidance on Adobe Acrobat and related topics, you can visit Adobe’s support website.

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