How to Troubleshoot When Verifying App Requires an Internet Connection


App verification requires an Internet connection to ensure all components are properly functioning. However, issues with your Internet connection can interfere with the verification process, leading to verification delays or even errors. This guide will provide step-by-step instructions for troubleshooting Internet-related issues, when verifying an app.

Step-by-Step Troubleshooting

  1. Check your Internet connection:
  • Ensure that your router or modem is plugged in and all cables are securely connected.
  • Make sure your Wi-Fi connection is active and that the established connection is able to load websites.
  • Check if other devices are able to connect to your network.
  • If the connection persists, try restarting your modem or router.

2. Clear your web browser's cache and cookies:

  • Open the browser and click on the settings icon (usually three lines or dots).
  • Scroll down and click on the “Clear browsing data” option.
  • In the small window that appears, make sure you have selected the “Cookies and other site data” and “Cached images and files” check boxes.
  • Click on the “Clear data” button.
  • Restart the browser and try the app verification again

3. Check for any external software or application running on your computer that could be blocking the app from connecting to the Internet.

  • Check your computer's system tray for any scanning program, application or third-party security software.
  • Temporarily disable the program or software and try completing the app verification.

4. Reset your network's Components:

  • Restart your modem, switch and router.
  • Wait for at least five minutes and then try again to verify the app.


Q. What are the causes of app verification issues?

A. App verification issues can have a variety of causes, ranging from unstable Internet connections to web browser issues. It could also be caused by external software or applications on your computer, which may be blocking the app from connecting to the Internet.

Q. What can I do if my app verification keeps timing out?

A. Firstly, check your Internet connection and ensure that the established connection is able to load websites. If the issue persists, try clearing your web browser's cache and cookies and resetting your network components (modem, switch, router).


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