Solving "Your Account Cannot Be Added Using This Server Address"

All information used should come from trusted/official sources.

If you find yourself having trouble connecting to the server to add an account, the following steps should help you. Please remember to only take these steps if you are experienced in server management.

Checking Your Server Address

The most common issue with acccount addition issues from server address lies in the server address itself. It’s important to make sure that the server address is correctly set up with the proper configurations.

To aid in this process, double-check that the server address is entered correctly in the settings menu, as well as making sure that the special characters like colons (:) are used correctly. If these steps fail to resolve the issue, make sure the server’s DNS settings are correct. In the case that none of these options resolve the issue, it likely has to do with the firewall settings.

Firewall Settings & Connection Issues

As previously noted, issues with account addition may ultimately result in firewall settings needing to be changed. To do this, you will need to open the Port 2084 on the server in order to access the network connection. After that is done, you will then be able to add new accounts to your server.

Additionally, make sure that the server you’re trying to connect to supports the incoming connection type. For example, if you’re attempting to connect via FTP, the server must allow for incoming FTP connections.

Connecting to the Server

To connect to the server, simply enter the server address in the connection field. You will then be prompted for your username and password, enter those in the appropriate fields. If you’ve entered the correct credentials, you will then be connected to the server and ready to add accounts.


Q: What do I do if my server address is incorrect?

A: Make sure the server address you’re using is correct, and double-check any special characters like the colon (:). If that fails, double-check the server’s DNS settings.

Q: What should I do if I’m still having trouble connecting to the server?

A: You will need to open the port 2084 on the server in order to access the network connection, and make sure the incoming connection type the server is supporting is the one you’re trying to connect via.

Q: Is there an easy way to determine if the server is working?

A: Yes, simply open the server using your browser and check if you can read the name and address of the server. If the information is visible, your server is working.

Q: How do I get the correct username and password?

A: The username and password should be provided to you by the server administrator. If you do not have access to those credentials, please contact the administrator for the correct information.

Q: What can I do if I’m still having trouble connecting to the server?

A: Make sure that any firewalls are disabled, then try connecting to the server again. If that doesn’t work, contact the server administrator for further assistance.

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